Privacy Policy

1. Introduction and Scope

Welcome to 77hub. We understand that when you play at our platform, you are trusting us with information that matters to you. This Privacy Policy explains, in plain and honest terms, exactly what personal data 77hub collects, why we collect it, how we use it, and the rights you have over it as a player based in the Philippines or elsewhere.

This policy applies to all services operated by 77hub under the domain 77hub.cam, including our online casino games, sports betting sections, bingo rooms, slot titles, live dealer offerings, and any customer support or account management functions accessible through the platform.

By registering an account or continuing to use 77hub after this policy has been published or updated, you acknowledge that you have read, understood, and agree to the data practices described herein. If you disagree with any part of this policy, you should refrain from using the platform and may contact us to request closure of your account.

2. Information We Collect

77hub collects personal data through several channels during the course of your interaction with our platform. The categories of information we may collect include, but are not limited to:

Registration and Account Information

• Full legal name as it appears on a government-issued ID
• Date of birth (used to verify you are 21 years of age or older, as required under Philippine law for casino-style gaming)
• Email address and mobile number
• Residential address, including barangay, city (e.g., Manila, Cebu, Davao, Quezon City, Makati), province, and postal code
• Username and encrypted password
• Preferred currency (Philippine Peso / PHP)

Identity Verification Documents

• Copies of government-issued ID (SSS, PhilHealth, UMID, Driver's License, Passport, or Voter's ID)
• Proof of address documents such as utility bills or bank statements
• Selfie or liveness verification photographs where required by KYC protocols

Financial and Transaction Information

• GCash account number or mobile wallet identifiers (PayMaya / Maya)
• Bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, Security Bank, or other linked institutions
• Cryptocurrency wallet addresses for USDT TRC20 transactions
• Deposit and withdrawal history, including amounts in PHP and transaction timestamps
• Bonus eligibility and usage records

Technical and Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser version
• Session logs, click-stream behavior, and pages visited within 77hub
• Game participation records, including wager amounts, game titles played, and outcomes
• Customer support interaction transcripts (chat, email)

3. How We Use Your Information

77hub processes your personal data for specific, legitimate purposes. We do not sell your information to third-party advertisers. The primary purposes for which we use your data are as follows:

• Account creation and management: To register your account, verify your identity, and maintain your player profile throughout your relationship with 77hub.
• Age and identity verification: Philippine gaming regulations require us to confirm that every player is 21 years of age or older before they may deposit real money or access real-money games. KYC verification fulfills this legal obligation.
• Processing payments: To facilitate deposits via GCash, PayMaya, and supported banks, and to process withdrawal requests securely and accurately.
• Customer support: To respond to queries, resolve disputes, process bonus claims, and provide technical assistance to players 24 hours a day, 7 days a week.
• Fraud prevention and security: To detect suspicious activity, prevent unauthorized access, and protect both players and the platform from financial crime, money laundering, and collusion.
• Regulatory compliance: To comply with applicable laws, PAGCOR regulations, anti-money laundering (AML) requirements, and any lawful requests from competent Philippine authorities.
• Responsible gaming: To monitor betting patterns and identify players who may be exhibiting signs of problem gambling, so we may offer support resources and apply appropriate account restrictions when necessary.
• Platform improvement: To analyze usage patterns, improve game offerings, optimize page performance, and personalize the 77hub experience for Filipino players.

4. Legal Bases for Processing

Where data protection law requires us to identify a lawful basis for processing your personal information, 77hub relies on the following grounds:

• Contractual necessity: Processing required to perform our service agreement with you, including account management, payment processing, and game delivery.
• Legal obligation: Processing necessary to comply with Philippine law, PAGCOR regulations, or anti-money laundering statutes.
• Legitimate interests: Processing for fraud prevention, platform security, and business analytics, where those interests are not overridden by your rights.
• Consent: Where you have explicitly opted into marketing communications or optional data uses. You may withdraw consent at any time by contacting our support team.

5. Data Sharing and Third Parties

77hub does not sell, rent, or trade your personal information to marketers or unrelated businesses. We may share your data only in the following circumstances:

• Payment processors: GCash, PayMaya, and partnered banks receive the minimum necessary data to process your transactions securely.
• KYC and identity verification providers: Contracted third-party services that assist with document verification and fraud screening.
• Game software providers: Licensed software vendors whose games are hosted on our platform may receive anonymized or pseudonymized session data for technical support purposes.
• Regulatory authorities: PAGCOR and other competent Philippine government agencies when required by law, court order, or regulatory direction.
• Cloud and hosting infrastructure: Servers and data hosting providers that operate under strict data processing agreements and are contractually bound to protect your information.

All third parties who receive data from 77hub are required to handle it in accordance with applicable privacy standards and are prohibited from using it for their own independent marketing or commercial purposes.

6. Data Retention

77hub retains personal data for as long as your account remains active and for a period thereafter as required by law. Specifically:

• Active player data is retained throughout the lifetime of your account.
• Following account closure, transaction records and identity verification documents are retained for a minimum of five (5) years to comply with Philippine AML regulations and gaming license conditions.
• Customer support interactions are retained for three (3) years for dispute resolution purposes.
• Marketing and communication preferences are deleted promptly upon withdrawal of consent.

When retention periods expire, data is securely deleted or irreversibly anonymized so it can no longer be linked to your identity.

7. Cookies and Tracking Technologies

77hub uses cookies and similar technologies to provide a functional, secure, and personalized experience on our platform. The types of cookies we use include:

• Essential cookies: Required for platform functionality including login sessions, game state persistence, and security tokens. These cannot be disabled without impairing your ability to use the site.
• Analytics cookies: Used to understand how players navigate 77hub so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Preference cookies: Store your language, currency, and display settings between sessions.

You may manage cookie preferences through your browser settings at any time. Blocking essential cookies may prevent certain platform features from functioning correctly.

8. Security Measures

Protecting your data is a core responsibility we take seriously at 77hub. We implement industry-standard and bank-grade security controls across our infrastructure, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of passwords using modern hashing algorithms
• Multi-factor authentication options for account access
• Regular penetration testing and security audits by independent specialists
• Strict role-based access controls limiting internal staff access to personal data on a need-to-know basis
• Real-time anomaly detection and automated account lockout for suspicious login attempts

While no system can guarantee absolute security, 77hub maintains a robust security program designed to minimize risk and respond quickly to any incidents that may arise.

9. Your Rights as a Data Subject

As a player, you have meaningful rights over the personal data 77hub holds about you. Subject to applicable law and regulatory retention requirements, you may exercise the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal information.
• Right to erasure: Request deletion of your data where there is no longer a legitimate or legal basis for retention.
• Right to restriction: Request that we limit how we process your data in certain circumstances.
• Right to portability: Request a machine-readable copy of data you have provided to us.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team using the email address provided in Section 12. We will respond within a reasonable timeframe and in accordance with applicable data protection obligations.

10. Children and Underage Players

77hub strictly prohibits access to its real-money gaming services by anyone under the age of 21, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from minors.

If we discover or have reasonable grounds to believe that an account belongs to a person under 21 years of age, we will immediately suspend that account, void any winnings generated, return any deposits where legally permissible, and permanently close the account.

If you are a parent or guardian and believe a minor has accessed or registered with 77hub, please contact us immediately at the address in Section 12. We will investigate and act promptly.

11. Changes to This Policy

77hub reserves the right to update this Privacy Policy from time to time to reflect changes in law, regulatory requirements, or our operational practices. When we make material changes, we will provide notice through the platform - either via email to your registered address, a notification banner on the site, or both.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was published. We encourage you to review this policy periodically so you remain informed about how your data is being handled. Continued use of 77hub following any update constitutes acceptance of the revised policy.

12. How to Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, our team is available around the clock. You can reach 77hub data support through the following:

Email: [email protected]

Please include your registered username, the nature of your request, and any relevant details so we can assist you efficiently. We aim to acknowledge all privacy-related requests within 72 hours and resolve them within a reasonable period thereafter.

For general questions about your account or gaming experience, the same email address connects you with our full 24/7 English-language customer support team, who are familiar with the needs of Filipino players across Manila, Cebu, Davao, and every corner of the archipelago.